🔄 Refund and Return Policy

Effective Date: December 25, 2025

Expiration Date: December 25, 2026

At Herohato, customer satisfaction is at the heart of everything we do. We are committed to delivering premium imported fruits in the best possible condition. Due to the perishable nature of our products, we have specific guidelines for returns and refunds outlined below.

1️⃣ Perishable Goods Policy

As we deal in fresh produce, most items are non-returnable once delivered, unless:

  • The item arrives damaged, spoiled, or incorrect

  • There is a quality issue reported within 24 hours of delivery

2️⃣ How to Report an Issue

If there is a problem with your order:

  1. Contact us within 24 hours of delivery

  2. Include your order number, a brief description of the issue, and clear photos of the item(s)

  3. Email us at: contact@defiupdate.click

Our customer care team will assess the claim and respond within 1–2 business days.

3️⃣ Refund Eligibility

You may be eligible for a full or partial refund if:

  • Items were spoiled, moldy, or crushed upon arrival

  • You received the wrong items

  • Your order was incomplete or significantly delayed without notice

If approved, refunds will be issued to your original payment method within 3–7 business days.

4️⃣ Non-Refundable Situations

We cannot offer refunds or returns in the following cases:

  • You changed your mind after delivery

  • Products were stored improperly after receipt

  • You failed to report the issue within 24 hours

  • Delivery failed due to incorrect address details

5️⃣ Cancellations

Orders may be canceled only before 10:00 AM on the scheduled dispatch day. After this point, orders are packed and cannot be changed or canceled.

6️⃣ Replacement Option

In eligible cases, you may choose between:

  • A replacement delivery, subject to stock availability

  • Or a refund to your original payment method

📩 Need Assistance?
Herohato Customer Support
📧 Email: contact@defiupdate.click
📞 Phone: 070 2513 1421